Our standard turnaround time for all orders is 2–3 weeks after mockup approval and payment. We unfortunately do not offer rush jobs at this time.
The minimum order is 48 pieces for screen printing and embroidery for all apparel orders. All promotional items vary.
Yes, you can supply your own artwork, or our design team can create or clean up artwork for you. Design fees may apply and will be custom quoted per job. No artwork or mockups will be produced until the quote is approved for the job.
Please send over high-quality vector files or PDF files with high resolution. This ensures the cleanest and sharpest print quality.
We provide digital mockups once the quote is approved. Unfortunately, we cannot provide custom physical samples.
At this time, we do not offer rush orders. We specialize in delivering premium-quality work and do not want to rush the process and risk any errors.
Yes, we offer local pickup and nationwide shipping.
Yes, we specialize in working one-on-one with each client to help determine the best products for their business, event, or branding needs.
Unfortunately, we do not print on customer-supplied garments. To guarantee the highest quality and ensure every order meets our standards, all apparel must be sourced through our approved suppliers.
Our services are tailored for corporate clients, medium to large businesses, large events, and government agencies that need dependable turnaround times and premium quality.
While we truly value all types of organizations, we currently do not work with small events, sports teams, clothing brands, or one-time small orders.
Refund, Cancellation & Order Policy
At Bridge Apparel Company, every item we produce is custom-made specifically for each client. Because customized apparel and promotional products cannot be resold once produced, the following policy applies to all orders.
Order Approval & Production Start
An order is considered officially in production once:
• A quote has been approved, and/or
• Artwork, mockups, or proofs have been created or sent for review.
Once production has begun, the order cannot be cancelled.
Custom Orders – Final Sale
All custom, decorated, or personalized items are final sale after proof approval.
Bridge Apparel Company does not offer refunds, returns, or exchanges on custom products, including but not limited to:
• Size selection errors
• Change of mind
• Design preference changes after approval
• Event cancellations
Refund Policy
Due to the fully customized nature of our products, we do not provide refunds on completed custom orders.
Shipping and handling fees are non-refundable under any circumstance.
Delays caused by shipping carriers, weather, supply chain disruptions, or other factors outside of our control are not eligible for refunds.
Reporting an Issue
If you experience an issue with your order, you must notify us within 7 calendar days of delivery for review.
All claims must include:
• Order number
• Description of the concern
• Clear photographs of the issue
In certain cases, physical inspection of the product may be required before a resolution is determined.
Orders not reported within the 7 calendar day window will be considered accepted and complete.
Verified Production Errors
If an error is confirmed to be the direct result of our production process, Bridge Apparel Company will determine an appropriate resolution. Solutions may include a reprint, remake, or account credit, at our discretion.
Payment Terms
Final payment is due within 7 calendar days of order completion, regardless of delivery or pickup status.
If the remaining balance is not paid within 7 days, the account will be considered past due.
Past due balances will incur a late fee of 1.5% per month (18% annually) on the outstanding balance, applied every 30 days until paid in full.
Bridge Apparel Company reserves the right to suspend future orders, withhold delivery, or refuse additional services on any account with an outstanding balance.
In the event collection efforts are required, the client agrees to be responsible for all reasonable collection costs, including attorney fees, court costs, and any related expenses permitted by law.
Policy Agreement
Approval of your quote, invoice or artwork constitutes acknowledgment and agreement to this policy.